Cloud Business Phone System for Salary.com
Feature-Rich, Low-Maintenance Cloud Business Phone System for Salary.com – Case study
This case study from RingCentral features Salary.com. The company replaces its old on-premises business phone system with a user-friendly, feature-rich, low-maintenance cloud-based business phone system.
Salary.com is the technology leader in employee compensation data, software, consulting, and education. The organization’s enterprise platform helps many companies manage their compensation expenses with real-time, decision-ready data and analytical tools. The Salary.com website is known to be the first place people look for when searching for information about employee pay levels, market trends, best practices, and more.
With 225 employees around the globe, the company values personalized customer experience and offers best in class customer service for its clients and partners. Growing quickly into the top resource for compensation data and analytics tools, the company’s early successes lead to an IPO, a series of mergers, and commencing again as a private startup.
Remembering some of the operational challenges in the early days of “Salary.com 1.0,” the company looked for a cost-effective and scalable phone solution.
A Business Phone System that didn’t require much oversight.
When they began rebooting “Salary.com 2.0,” the original founders knew exactly what they didn’t want in a business phone system.
“I was one of the original employees back when the company launched in 1999,” recalls Alicia Jaromin, now Salary.com’s Senior Helpdesk Network Engineer. “I remember dealing with phone issues every day when we had an on-premises phone solution. We had to do a lot of manual work, entering codes and memorized keystrokes to add users or make other changes. It was a huge drain on our resources.”
This time around, the executives decided to use a cloud-based phone system, one that would be largely self-managing and easily scalable.
“Their research led them to RingCentral,” Jaromin says. “On reviewing the RingCentral system, it was easy to see why.”
Signing up for a Cloud-Based business phone system
“I rejoined the new Salary.com just after they had signed up for RingCentral Office, just in time to help roll out the new system,” explains Jaromin. “Getting the phones up and running across our small new company was quick, simple, and incident-free. It was such a relief to have phone infrastructure that just worked.”
Jaromin and her team experienced a similar benefit when they integrated a new location in Kansas City. “We acquired the office through an acquisition and had to bring the new team into the fold,” says Jaromin. “Those types of projects always create technical challenges. But I have to say, setting up RingCentral was one of the easiest aspects of that company integration. It was as simple as entering the employee’s info, asking our RingCentral team to ship out devices, and powering those devices up at the employee’s desks. And that was that.”
Benefits of a feature-rich cloud communication
After signing up for Ringcentral, the team is now enjoying many new communication benefits. The installation was quick and hassle-free. Business phones were ship out and installed in the new office without any incident.
Stay connected anywhere with a cloud-based phone system
One of the newfound benefits that provided peace of mind for the team is the ability to be connected anytime, anywhere. Most of the staff found they can work remotely. They can now make and receive calls using their personal mobile phones via RingCentral App.
“Some of our employees need to separate themselves from their work after hours, and that’s fine,” Jaromin explains. “But for those who want to be in the loop and accessible wherever they are, especially our remote workers, having the ability to conduct business calls anywhere and to connect so easily using the RingCentral app, is great.”
The company also appreciates how cost-effective RingCentral is. “Our legacy systems were so costly,” says Jaromin.
“Our capital expenditures included the on-prem phone servers, including new cards every time we wanted to add a new feature, proprietary wiring throughout the offices to each employee’s workstation, and the desk phones themselves, which each need to be configured locally with no virtualization. Then there were the soft costs of IT’s time needed to administer and troubleshoot the phone service, which was time-consuming because the systems were so complex and difficult to manage. With RingCentral, most of these costs are either much more manageable or gone altogether.”
Phone System and Salesforce Integration
RingCentral’s Salesforce integration provides a host of benefits for the company’s sales team. A softphone is integrated into each member’s Salesforce account allowing them to autodial a client’s number. The system automatically adds real-time notes and time-stamped during the call. Now, the team can focus on closing sales call instead of entering data during and after the call.
“Our sales team also likes this tool because it lets them add real-time notes to the system during the call, and it automatically logs key details, so they don’t have to manually enter that data afterward.”
“We’re also getting a lot of benefit from the Performance Reports tool in RingCentral’s Analytics Portal,” Jaromin continues. “Several managers have set up regular emails to receive data on their teams’ call history and performance. I appreciate the fact that RingCentral is so intuitive that our managers can do this themselves. In the past, they’d have to contact us to pull reports, and with our old phone system, that was an extremely time-consuming task.”
“And speaking of extremely time-consuming tasks, configuring phone trees and call queues used to be a nightmare with our previous phone systems. With RingCentral, tasks like these are so easy that I enjoy doing them.”
Here are some of the advantages of a cloud-based business phone system:
- Flexibility. Stay connected anywhere using Ringcentral mobile and desktop applications.
- Ease of use. It doesn’t require physical wiring, on-premise servers, and buying a new card if they need to add a new feature
- Cost-effective. Easy access to your company’s data will save time and money.
- Salesforce Integration and performance report tool.
This article Salary was originally published on RingCentral.