Case Studies
VoIP Business Solution for Drizly
DialPad’s VoIP Business Solution for Drizly – Case Study
Company Profile:
Contents
Flexible Phone System
The sales and account management team rely on phone calls to reach out to their prospects and customers. Without a flexible VoIP phone system, they used their cell phones to complete sales and follow up with their shoppers. Liaising between Drizly retail partners and the rest of the organization also proved to be challenging.
“We had no way of tracking our conversations,” said Dana Hansen. “There was no call privacy and we were not able to transfer calls internally.”
VoIP Business Solution
Drizly was looking out for a new VoIP solution when they come across Dialpad. The VoIP phone features, ease of use, seamless integration, and maintenance were a big factor in choosing a service provider.
“The support provided during the trial phase won us over. The Dialpad team worked hard to make sure we were set up correctly and that all of our issues were solved quickly. They were fantastic.”
Drizly team purchased Dialpad Sell and UberConference, a video conferencing software with a user-friendly interface and convenient integrations.
“The seamless Salesforce integration was a really big factor for us, and the onboarding process was very easy,” adds Dana. “Dialpad did a great job solving our issues, walking us through the setup, and checking in with us regularly. I appreciated the weekly check-ins to make sure we were doing ok and to follow up on any outstanding issues.”
Today, Dialpad maintains all of Drizly’s phone lines across 3 departments: sales, onboarding, and account management. All users also take advantage of a built-in mobile app to keep track of all conversations, keep all calls private and allow call routing to appropriate departments.
“The mobile functionality was a big priority for our sales teams as they prefer to work off their cell phones,” said Dana. “Between that, the integration with Salesforce, the analytics dashboard, the ‘do not disturb’/business hours feature, along with being able to switch between multiple devices, Dialpad is the ideal business communications platform for us.”
Key Takeaways
Having a comprehensive VoIP Solution, Drizly is now equipped with everything they need to effectively sell and service their customers. “What can we do now that we couldn’t before? Everything!” said Dana. “We can now track our performance and conversations, and gain more insight into our business.”
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This article Drizly was originally published on DialPad Customers page.
